Shipping and Payment
At this time we are accepting Visa and Mastercard as a form of payment.
Once you have placed your order, you should receive your package within 4-10 working days. Dusty Boy currently ship all orders with Australia Post and Sendle from Perth, WA.
If you have a package that was marked as delivered but you have not yet received it, we ask you take the following steps:
+ Check with your neighbours or front office (if applicable) to see if the package was left there.
+ Reach out to your local post office to see if it has been left at a pick up point.
+ Contact firstname.lastname@example.org and include your order number.
*Please note, Dusty Boy is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout
Refund and Exchange Policies
We hope that you are fully satisfied with your Dusty Boy product. If however you would like an exchange or refund we ask that you please make sure of the following:
+ The order must be unused, unopened and in its original packaging.
+ The order must be returned within 14 days of receipt.
+ After and email request for a refund or exchange, return items must be sent to the following address:
Dusty Boy, 20 Granadilla Street, Duncraig, WA
A full refund of your purchase will be made once it qualifies and we have received your return. When posting, please keep the tracking number and any other relevant shipping information or request a free certificate of postage to ensure proof of postage in the unlikely event that we do not receive your return parcel.
Once a qualified refund is received we will process your refund as soon as possible. The charges placed on your card will be credited to you, though shipping costs are non-refundable.
* Please note that refunds may take up to ten business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact us.
* Please also note, we don’t offer refunds or exchanges on sale items and custom designs are non refundable after order confirmation. Upon final approval of your personalised order we cannot accept returns due to any and all errors (such as misspelled words etc.). By approving your final proof you accept responsibility for the information and layout as shown. If errors are discovered after proof approval, we are required to charge for a reprint.